This is in decent pre-owned condition with only two small chips on the handle as shown. As far as I can tell that is the only damage to the stein. I do not know the maker of the stein. I don’t allow that, no. Just shoot me a message and we will get the issue resolved to your satisfaction somehow. I value all of my customers and my feedback and strive to have excellent customer service. Most of my items, if an open box, are tested fully before I list them. Please review my feedback, as the only unhappy customers I have are ones that don’t reach out to me about their issue before leaving feedback. I assure you that. Your item/items will arrive a day or two earlier than is expected 90% of the time for real.